Troubleshooting API Configuration
The Meta API has evolved over many years of development, with new features and requirements continuously added on top of existing systems. Every ad account has unique configurations and settings, so if you encounter an error not listed here, please contact support at support@adsuploader.com and we'll figure out what's going wrong as quickly as possible.
Common Errors
"Something went wrong"
Solution: Simply try creating the ads again. This generic error sometimes occurs due to temporary API issues and often works on retry.
"The ad creative is not compatible with the campaign objective"
Cause: Mismatch between the creative format and what the campaign expects. Common with specialized campaigns (WhatsApp, catalog ads, etc).
Solution: Verify your campaign uses a supported objective. If the objective is supported, try selecting a different source ad for configuration.
Ads Created But Not Visible in Ads Manager
If Ads Uploader shows successful creation but you can't find the ads, see Meta Platform Limits: Ads Not Appearing for troubleshooting steps.
Budget Issues
"Budget Below Minimum"
Cause: Ad set budget is below Meta's minimum requirements
Solution:
- Increase budget in Meta Ads Manager
- Check currency settings match your account
- Verify daily vs lifetime budget settings
Connection Errors
"Failed to Connect to Meta"
Cause: Authentication or network issues
Solution:
- Re-connect your Meta account (see Facebook Account Connections)
- Check internet connection
- Clear browser cache and cookies
- Try incognito/private browsing mode
Permission Errors
"Insufficient Permissions"
Cause: Account lacks necessary permissions
Solution:
- Verify you have advertiser or admin role
- Check ad account access in Business Manager
- Request additional permissions from account owner
Creative Issues
"Creative Not Found"
Cause: Referenced creative doesn't exist
Solution:
- Refresh the ad selector
- Choose a different source ad
- Verify the ad still exists in Meta
Transient Errors
Some errors are temporary and resolve on their own:
"An unknown error occurred"- Retry usually succeeds"There was an error processing your request"- Meta server hiccup- Connection timeouts - Network issues between Ads Uploader and Meta
What to do: Wait 1-2 minutes and retry. If the same error occurs repeatedly with the same message, contact support.