Managing Your Meta Connection

Ads Uploader reaches your ad accounts through the Facebook profile you connect. This page explains how that connection works, how to fix it when it breaks, and the rules for switching to a different profile.

If you have not connected yet, start with Sign Up and Connect Meta.

Where to Find Your Connection

Open Account > Profile. The page is titled Profile Settings. The Facebook card on the right shows your connection:

Facebook Connected with "Connected as" and your profile name when everything is working.
No Facebook Account Connected when there is no connection. Click Connect Facebook Account to connect.

When you connect, Meta asks you to approve a set of permissions and to choose which businesses, Pages, ad accounts and Instagram accounts to share. In short, Ads Uploader asks to:

create and manage ads in your ad accounts,
see your Business portfolio assets, Pages and linked Instagram accounts,
run ads from your Pages, including partnership (branded content) ads,
access your product catalogs,
read your email address.

For the full list with a plain-English reason for each permission, see What Meta asks you to approve.

Select every asset you need on Meta's selection screen. Ad accounts or Pages you leave out do not appear in Ads Uploader.

Reconnect Your Facebook Profile

Reconnecting refreshes your connection with Meta. It also opens Meta's permission and asset screens again, so it is the way to add a Page or ad account you skipped earlier.

Go to Account > Profile.
On the Facebook card, click Reconnect Facebook.
Complete Meta's login and approval screens.
Make sure every Page and ad account you need is selected.
Meta sends you back to your dashboard.

Why You Might Need to Reconnect

Your access expired. Meta's long-lived access tokens last about 60 days, so expect to reconnect from time to time.
You changed your Facebook password. This ends your existing sessions.
You changed security settings on your Facebook profile or Business portfolio.
Meta started a security check on your profile.
An ad account or Page is missing because it was not selected when you connected.

Meta Verification After Connecting

Sometimes Meta asks for an extra check after you connect, such as two-factor authentication, identity verification or business verification. Complete the check on Meta's side, then come back to Ads Uploader and click Reconnect Facebook. Ads Uploader cannot skip Meta's security checks.

Browser-Specific Sessions

Your Facebook connection lives in the browser where you connected it. This is by design, for security.

What this means:

If you connected in Chrome, the connection does not carry over to Firefox or Safari.
A new device (for example, laptop to desktop) needs its own connection.
Incognito or private windows do not share the connection with your normal windows.

This is expected, not a bug. If you work from several browsers or devices, click Reconnect Facebook on each one.

Switch to a Different Facebook Profile

Each Ads Uploader account is designed for one Facebook profile. You can switch to a different profile, but switches are limited to stop accounts being shared.

The 28-Day Switch Limit

Your first switch to a different profile is allowed at any time.
After a switch, you must wait 28 days before you can switch to another profile again. The 28 days start on the day you switch. They are not tied to your billing date.
Reconnecting the same profile is always allowed and does not count as a switch.

Example:

Day 1: you connect Profile A.
Day 40: you switch to Profile B. This starts a 28-day wait.
Day 50: you try to connect Profile C. Ads Uploader blocks it and shows how many days are left (18 in this case).
Day 68 or later: you can switch again.

How to Switch

Go to Account > Profile and click Reconnect Facebook on the Facebook card.
On Meta's screens, log in as the Facebook profile you want to use.
Back in Ads Uploader, a notice appears: You've Connected a Different Facebook Account. It shows the previously connected profile and the new one.
Click Confirm change, then Yes, Change Account in the Confirm Account Change dialog.

If you changed your mind, click Reconnect with Facebook in the notice instead and log in with your original profile.

If the Switch Is Blocked

If you connect a different profile during a 28-day wait, you will see You've Connected a Different Facebook Account with a red border and the Time remaining in days. The Uploader and Media Library are greyed out until you fix it.

To continue, click Reconnect with Facebook and log in with your original profile. You can switch once the wait is over.

"Facebook Account Already Used"

Each Facebook profile can be used for one free trial. If you are on a trial (or your trial has ended) and you connect a profile that was already used for another Ads Uploader account's trial, you will see Facebook Account Already Used. The Uploader and Media Library stay greyed out while this notice shows.

To continue, upgrade to a paid plan in Account > Billing. If you think this is a mistake, email support@adsuploader.com.

Several People on the Same Ad Accounts

If several people need to work in the same ad accounts, use Team Accounts instead of sharing one login. Each team member has their own Ads Uploader login and connects their own Facebook profile.

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