Troubleshooting Uploads

Common upload issues and solutions when uploading media files to Meta.

Upload Failures

Upload Stops or Stalls

Solutions:

1. Wait 30 seconds and try again
2. Check your internet connection
3. Toggle Turbo Mode (turn it off if it is on, or on if it is off)
4. Upload fewer files at once (try 5 to 10 instead of 20 or more)

"Network Failure" Error

What happens:

• System automatically retries failed uploads
• Usually succeeds after 1 or 2 retries

If it persists:

1. Turn Turbo Mode OFF
2. Retry the upload
3. Upload in smaller batches (5 files at a time)

Turbo OFF matters here because the two modes take different routes. With Turbo on, files go through a global edge network to staging storage first, and our servers relay them to Meta. With Turbo off, files upload straight from your browser to Meta. Switching to direct often clears a routing-related stall.

Persistent network errors, including uploads that used to run fine and suddenly don't, are usually a localized condition on your own connection rather than a change on our end.

Upload Stuck at 100%

This is normal. Meta is processing the file on its servers, and large videos take time. Wait 1 or 2 minutes and the file will appear.

File Size Errors

Limits:

• Images: 30MB maximum
• Videos: 4GB maximum

Solutions:

• Compress images or videos
• Reduce resolution
• Split large videos into parts

Unsupported Format

Supported formats:

• Images: JPG, PNG, WebP, GIF
• Videos: MP4, MOV, M4V

Solution: Convert file to supported format

Slow Upload Speed

1. Turn on Turbo Mode. It is especially helpful if you are far from Meta's servers.
2. Check your internet upload speed (not download speed).
3. Close other applications that use bandwidth.
4. Be patient with large files. 4GB videos take time even on a fast connection.

Google Drive Import Issues

Permission Denied

• Click the Google Drive icon (Import from Google Drive) again
• Complete the Google authorization flow

Files Not Found

• Ensure you own the files or have access
• Check if files are in trash
• Try direct upload instead

Account Switching Clears Media

This is expected behavior. Switching ad accounts clears all uploaded media and configuration to prevent mixing media across different accounts.

Solution: Complete your work before switching accounts, or use Media Library to save media for reuse.

When to Disable Turbo Mode

Turbo Mode uploads your files through a global edge network closer to you, then our servers relay them to Meta. This is usually faster, but it can cause issues in some situations:

Disable Turbo Mode if:

• You have a slow or unstable internet connection
• You're on mobile data or a congested network
• Uploads keep failing with network errors

Keep Turbo Mode enabled if:

• You have a stable broadband connection
• You're uploading many files and want faster throughput

Toggle Turbo Mode with the Turbo Mode switch below the upload area. You can also set it in Account > Defaults > General. See Turbo Mode.

Google Drive Troubleshooting

Files You Cannot Find or Import

If a file does not show up in the Google Drive picker, or fails to import:

1. Check that your Google account has access to the file.
2. If it still fails, make a copy of the file in your own My Drive and import the copy.

Picking Many Files

You can pick up to 2,000 files from Google Drive in one go. If you select more, Ads Uploader adds the first 2,000 and asks you to open Google Drive again for the rest.

Re-Authorization Required

Google's API occasionally requires re-authorization. If Google Drive imports stop working:

1. Click the Google Drive icon (Import from Google Drive) again
2. Complete the Google authorization flow
3. This is a Google API limitation, not an Ads Uploader issue

Large Files

For files over 100MB, Google Drive import is often more reliable than direct browser upload. Google Drive uses server-to-server transfer, which avoids browser memory limits and is less affected by connection instability.

Recommended Batch Sizes

For the most reliable uploads, follow these guidelines:

Tip: It's faster to upload in multiple smaller batches than to retry one large failed batch.

Browser Ad Blockers

Browser extensions like uBlock Origin, Brave Shield, AdBlock Plus, or Privacy Badger can interfere with Ads Uploader's interface:

• Upload buttons or dropzones may not appear
• Google Drive import may be blocked
• Progress indicators may not update
• API calls to Meta may be blocked

Solution: Disable your ad blocker for adsuploader.com or add it to your allowlist. The site does not serve ads. These extensions sometimes block legitimate API calls that happen to match ad-related URL patterns.