Troubleshooting Uploads

Common upload issues and solutions when uploading media files to Meta.

Upload Failures

Upload Stops or Stalls

Solutions:

1. Wait 30 seconds and try again
2. Check internet connection
3. Toggle Turbo Mode (turn off if on, or vice versa)
4. Upload fewer files at once (try 5-10 instead of 20+)

"Network Failure" Error

What happens:

• System automatically retries failed uploads
• Usually succeeds after 1-2 retries

If it persists:

1. Turn Turbo Mode OFF
2. Retry the upload
3. Upload in smaller batches (5 files at a time)

Upload Stuck at 100%

This is normal - Meta is processing the file on their servers. Large videos take time to process. Wait 1-2 minutes and file will appear.

File Size Errors

Limits:

• Images: 30MB maximum
• Videos: 4GB maximum

Solutions:

• Compress images or videos
• Reduce resolution
• Split large videos into parts

Unsupported Format

Supported formats:

• Images: JPG, PNG, WebP, GIF
• Videos: MP4, MOV

Solution: Convert file to supported format

Slow Upload Speed

1. Enable Turbo Mode (on by default) - especially helpful for international users
2. Check your internet upload speed (not download speed)
3. Close other applications using bandwidth
4. Be patient with large files - 4GB videos take time even with fast connection

Google Drive Import Issues

Permission Denied

• Click "Import from Google Drive" again
• Complete authorization flow

Files Not Found

• Ensure you own the files or have access
• Check if files are in trash
• Try direct upload instead

Account Switching Clears Media

This is expected behavior. Switching ad accounts clears all uploaded media and configuration to prevent mixing media across different accounts.

Solution: Complete your work before switching accounts, or use Media Library to save media for reuse.